Frequently Asked Questions.

Welcome to Cards & Collectibles WA’s FAQ section! We’ve compiled answers to the most common questions to make your shopping experience smooth and enjoyable. From product availability to shipping details and return policies, we want you to feel confident every step of the way. If you can’t find what you’re looking for, please don’t hesitate to reach out—we’re here to help you collect with ease and peace of mind.

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What types of products do you sell?

We currently specialize in Pokémon and plan on carrying Weiss Schwarz and One Piece. Keep an eye on our website for new releases and products.

Where are you located?

We are located in Seattle, Washington!

How long does it take for you to ship?

We strive to ship all orders by the next business day following purchase. However, during peak periods, please allow up to two to three business days for processing and dispatch.

Refund Policy

Final sale items cannot be returned. Final sale items include, but are not limited to, any trading cards and products containing any trading cards.

There will be a 10% restocking fee on any returns or order cancelations, this includes orders returned to us due to incorrect addresses provided by the customer.

We will not refund any shipping costs paid, including shipping costs paid by us, after an item has been shipped.

Returns must be sent back within 1 week of being delivered.

There will be NO REFUNDS or RETURNS on preorder product. These items are ordered from our suppliers, as orders are placed through the website.

How do I know your products are authentic?

We work exclusively with reputable distributors and suppliers to ensure our products are 100% authentic, never counterfeit or “resealed.” We take pride in delivering top-quality cards, treating our customers the way we’d like to be treated ourselves, so you can shop with confidence every time.

Do you cover duties or customs?

We are not responsible for any customs or taxes added to your order. All fees or customs added to order after shipping are the responsibility of the customer alone. (tariffs, taxes, etc.)

Lost, Stolen, or Damaged Packages.

Once your package is handed over to USPS or UPS the package ownership then transfers to the buyer. We are not responsible if they are lost, stolen or damaged and it must be taken up with the postal company.